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Refund & Cancellation Policy

Last updated: August 2026

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     At C&V Accounting Limited, we are committed to providing professional, transparent and high-quality accounting and business support services.

This Refund & Cancellation Policy explains when clients may be entitled to a refund, how cancellations are handled, and what happens when work has already commenced.

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     1. Our Services

C&V Accounting Limited provides professional services including, but not limited to:

  • Company Accounts

  • Corporation Tax Returns

  • Self Assessment Tax Returns

  • VAT Returns

  • Bookkeeping

  • Payroll and PAYE

  • CIS Returns

  • Management Accounts

  • Tax and Business Advice

  • Company Secretarial Services

  • Business and Cash Flow Support

  • Other accounting and advisory services agreed with the client

The specific services, fees and payment arrangements applicable to you may also be detailed in your proposal, invoice, engagement letter or other written agreement with us.

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     2. Payments and Fees

Fees may be charged as:

  • A one-off fixed fee;

  • A monthly recurring fee;

  • An hourly fee;

  • An upfront payment or deposit; or

  • Another payment arrangement agreed with the client.

By making payment, you confirm your acceptance of the agreed service and applicable fees.

Where work is dependent on information or documents being provided by the client, delays in supplying this information do not automatically create an entitlement to a refund.

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     3. Cancelling Before Work Has Started

If you purchase a service and subsequently wish to cancel it before we have started any work, please contact us as soon as possible.

Where no work has commenced and no third-party costs have been incurred, we will normally provide a full refund of the amount paid for that service.

Any applicable statutory cancellation rights are unaffected by this policy.

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     4. Cancellation After Work Has Started

Once C&V Accounting Limited has started providing the agreed service, a full refund may no longer be available.

If you cancel after work has commenced, we reserve the right to deduct the reasonable value of work already completed and any costs already incurred on your behalf.

This may include time spent:

  • Reviewing your records;

  • Communicating with you regarding your affairs;

  • Preparing calculations;

  • Completing bookkeeping or reconciliations;

  • Preparing accounts or tax returns;

  • Registering you or your business with relevant authorities;

  • Preparing payroll;

  • Providing professional advice;

  • Communicating with HMRC or Companies House where authorised; or

  • Carrying out other work connected with your engagement.

Where the value of work already completed is equal to or greater than the amount paid, no refund will normally be due.

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     5. Completed Services

Once an agreed service has been fully completed, fees paid for that completed service are normally non-refundable.

A client disagreeing with a tax liability, HMRC decision, Companies House decision or another outcome outside our reasonable control does not, by itself, create an entitlement to a refund.

We cannot guarantee a particular tax saving, refund, finance approval or other outcome unless expressly agreed otherwise in writing.

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     6. Monthly Accounting Packages

If you are paying for our services monthly, cancellation will be dealt with in accordance with your engagement letter or agreed terms of service.

Any fees outstanding for work already completed remain payable.

Where monthly payments are designed to spread the annual cost of accounting services, we may calculate the value of work completed up to the cancellation date.

If the value of services already provided exceeds the amount you have paid to date, the outstanding balance may remain payable.

If you have paid more than the value of services provided, any refundable balance will be calculated and returned where appropriate.

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     7. Self Assessment, Company Accounts and Tax Returns

Where we have already begun preparing a Self Assessment Tax Return, Company Accounts, Corporation Tax Return, VAT Return or similar filing, any refund will depend on the amount of work completed at the time of cancellation.

Once the return, accounts or filing has been completed and/or submitted to the relevant authority, the associated professional fee will normally be non-refundable.

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     8. Third-Party Fees

Payments made to third parties on your behalf are generally non-refundable once those costs have been incurred.

Examples may include:

  • Companies House fees;

  • Software charges;

  • Identity verification services;

  • Professional searches;

  • Filing or registration fees; and

  • Other external costs specifically incurred for your engagement.

Where a third-party provider issues a refund to us, we will pass on the appropriate refundable amount to you where applicable.

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     9. Finance, Loan and Funding Applications

Where C&V Accounting Limited assists with a business finance, loan or funding application, any application, administration or preparation fee relates to the professional work carried out in preparing and supporting the application.

Payment of such a fee does not guarantee that finance will be approved.

Unless expressly agreed otherwise in writing, a lender declining an application does not automatically entitle the client to a refund for professional work already completed.

Any success fee will only become payable in accordance with the terms agreed with the client.

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     10. Free Consultations and Appointments

Where we offer a free initial consultation, there is no charge for the consultation unless otherwise clearly stated before booking.

We kindly ask clients to provide reasonable notice if they cannot attend an appointment so the appointment can be offered to another client.

For paid consultations, cancellation and rescheduling conditions will be communicated at the time of booking.

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     11. Errors or Problems With Our Service

If you believe we have made an error or that the service provided does not match what was agreed, please contact us as soon as possible.

We will investigate the matter and, where appropriate, may:

  • Correct the work at no additional professional charge;

  • Complete outstanding agreed work;

  • Offer an appropriate partial refund; or

  • Provide a full refund where circumstances reasonably justify it.

We aim to resolve concerns fairly and professionally.

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     12. Overpayments and Duplicate Payments

If you accidentally make a duplicate payment or pay more than the amount due, please contact us.

Once the overpayment has been verified, we will arrange for the appropriate amount to be refunded or, with your agreement, credited towards future services.

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     13. Cancellation by C&V Accounting Limited

In certain circumstances, we may need to terminate or decline an engagement.

This may include situations involving:

  • Failure to provide requested information;

  • Non-payment of fees;

  • Abusive or inappropriate behaviour;

  • Conflicts of interest;

  • Suspected fraud or unlawful activity;

  • Anti-money laundering or compliance concerns;

  • Breakdown of the professional relationship; or

  • Circumstances where continuing the engagement would breach our professional or legal obligations.

Where we terminate an engagement, any refund will be calculated after taking into account work already completed and costs already incurred.

Nothing in this section requires us to disclose information where disclosure is restricted or prohibited by law.

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     14. How to Request a Refund

To request a refund, please contact C&V Accounting Limited and provide:

  • Your full name;

  • Company name, where applicable;

  • Invoice number or payment reference;

  • The service purchased;

  • Date and amount of payment; and

  • The reason for requesting a refund.

We will review your request and respond as soon as reasonably practicable.

Approved refunds will normally be returned using the original payment method where possible.

Processing times may vary depending on your bank or payment provider.

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     15. Your Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or limit any statutory rights that cannot lawfully be excluded or restricted.

Where you are acting as a consumer, you may have additional rights under UK consumer protection legislation.

Where there is any conflict between this policy and rights provided to you by applicable law, your statutory rights will take precedence.

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     16. Changes to This Policy

C&V Accounting Limited may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website with the date it was last updated.

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     17. Contact Us

If you have any questions about this policy, a cancellation or a refund request, please contact:

C&V Accounting Limited

Email: info@cvaccounting.co.uk

Website: www.cvaccounting.co.uk

Please contact our team through the contact details provided on our website.

C&V Accounting Limited – Professional accounting support with clear and transparent fees.

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